质量鼻祖 DR.DEMING fb2 免费 lrf 下载 kindle azw3 pdf 阿里云

Dr. W. Edwards Deming, a household name in Japan, became the prime catalyst behind the incredible success of Japanese industry. In fact, since 1951, the Deming Prize has been the most coveted and prestigious award among Japanese corporations, similar to the Malcolm Baldrige Award for quality in business in the United States. Today, Deming is finally becoming a household name in his own country. The lessons he has to teach American business are more urgent than ever.

Just how different is the Deming Management Method? Compare just a few of the many differences in beliefs between conventional organizations and Deming organizations:

Standard Company

* Quality is expensive

* Defects are caused by workers

* Buy at lowest cost

* Fear and reward are proper ways to motivate

* Play one supplier off against another

Foreword

Introduction

Acknowledgments

1 Management and Quality

2 Quality Must Come First

3 What Is Quality?

4 Variation in Management

5 Stable Systems

6 Cooperation: Suppliers and Divisions

7 Cooperation Between Management and Workers

8 Cooperation Among Competitors

9 The Need for Transformation

10 Focus and Philosophy

11 Inspection

12 Attitudes Toward Suppliers

13 Rebirth and Renewal

14 The Importance of Training

15 Leadership

16 Driving Out Fear

17 Enhancing Pride and Joy in Work

18 Improvement and the Minds of Workers

19 Basic Transformation

20 Competition

21 Where Are We?

Appendix A. The Deming Prize

Appendix B. William Edward Deming: A Brief Biography

Appendix C. Some National Implications of the Deming View

Appendix D. Further Reading

Notes

Index

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